Delivery & Collection

 

Minimum order value of £30 (ex. VAT) is required for Click and Collect and £100 (ex. VAT) for direct delivery. Our FREE delivery offer on orders over £450 (inc. VAT) applies to branch delivered products. 

Please note if you're ordering multiple items, these may arrive on separate deliveries. Lead times may vary for items delivered direct from one of our trusted suppliers.

Delivery charges

Timberworld Delivery Charges (England & Wales)
Distance Cost (Inc. VAT) Free Over (ex VAT)
< 15 Miles £30 £400
15-30 Miles £45 £400
31-50 Miles £75 £400
50+ Miles Please contact us for special delivery options.

 

Delivery Days & Times

We are able to deliver to the majority of locations within mainland England and Wales. Unfortunately we are unable to deliver to Northern Ireland. We deliver Monday to Friday between 8am and 5pm, using one of our own fleet of dedicated vehicles, a partner company, a product manufacturer, or a specialist carrier. Unfortunately we are currently unable to deliver at weekends.

Goods will be dispatched at the earliest possible date and normally within 7 working days of an order being placed, provided that we have the material in stock. Any goods that are not held in our warehouse will normally be delivered to you within 20 days. 

 

 

delivery access

Please advise us of any access or delivery problems to the required delivery address. Some of our vehicles are large commercial trucks with wide trailers that are sometimes unable to access smaller residential roads. We may also require assistance, at the time of delivery, to off-load your products, due to the size and or weight of the goods.

Whilst assistance in offloading materials is appreciated this is conducted at customers own risk. Timberworld cannot be held responsible for any injuries occurring as a result of offloading materials.

Free Delivery

Our FREE delivery offer on orders over £400 (ex. VAT) applies to most of mainland England and Wales. However there are certain postcode areas where we are unable to provide a delivery free of charge. You will be notified at the time of order if the specified delivery location is in one of these areas at which point you will need to contact our Customer Services Team to discuss your order.

Next Day Collection

Next Day Collection is subject to your items being in-stock at your selected depot during advertised opening times. Items marked as in-stock may not be in-stock at your nearest depot and may need transferring prior to collection. You should always check that your order is ready for collection by contacting the relevant depot before you travel there. If an item is Out-Of-Stock the depot will contact you to advise you of your earliest collection date. The ability to collect within 24 hours of placing an order is not guaranteed, and should not be assumed. If your materials are required within 24 hours then please contact your selected Collection Depot prior to ordering to confirm items are available for the same-day or next day collection.

supplier deliveries

Some products will be delivered direct to you from our suppliers. The Supplier will, once the goods are ready for despatch, advise you of the delivery day and time window either via SMS/email or telephone. Delivery will be directly from our supplier between 8am – 6pm, Monday to Friday, excluding public holidays.

If you’ve ordered several items then any supplier delivery will arrive separately to those items being supplied by the local depot.

Who do I contact if I have a problem?

Email [email protected] to send us a question regarding your order. You will need to provide your order number so please have it ready. Alternatively, if you would prefer to talk to us directly about an online order, please call us on 0808 181 9200. We are open Monday to Friday (8:00am – 5:00pm).

×