Delivery & Collection

 

 Essential Delivery Information

  • A minimum order value of £120 (incl. VAT) applies to products Delivered from Stock.
  • •FREE delivery is available on orders over £450 (inc. VAT)*. No minimum order value is required for Click and Collect orders.
  • Please be aware that delivery rates from different suppliers may vary.
  • The maximum delivery charge applied to any order is capped at £135.

    *Excludes products delivered Direct from Supplier which may be subject to supplier-specific delivery charges. See below for details.

If you're ordering multiple items, these may arrive on separate deliveries. Lead times may vary for items delivered directly from one of our trusted suppliers. For up-to-date supplier delivery lead times, please check each specific product page.

Stocked Delivery charges

Timberworld Delivery Charges (Scotland)
Distance Cost (Inc. VAT) Free Over (ex VAT)
< 50 Miles £30 £400
50+ Miles Please contact us for special delivery options.

Direct from supplier charges

Direct Supplier Delivery Charges
Supplier / Manufacturer Cost (Inc. VAT) Additional Information
LPD £42 Add £6 for each additional door capped at £102.
Unilin £48 Kerbside deliveries only.
Atkinson & Kirby £54 Additional charges for some postcode areas. 
Forest Garden Inclusive of delivery fees. No delivery charge added.
XL Joinery Variable on the number of items. Rates - 1 item £42, 2 items £48, 3 items £54, 4+ items £60.
Velux £36 Fixed rate nationwide.
Total Sheds Inclusive of delivery fees. No delivery charge added.
Déanta £48 for one door. Two or more doors are charged at £72. Surcharges for some postcode areas will apply.

 

 

PRODUCT SPECIFIC DELIVERY INFORMATION

Delivery from Stock: Products delivered from stock are supplied by your local branch. The amount we charge for delivery is based on your estimated distance from your local branch. If you are further than 50 miles from a branch, please contact us for delivery options. We also offer a FREE Click and Collect service with no minimum spend for any product stocked in one of our branches. Further information on costs and lead times can be found below.

 

Direct from Supplier: Some products will be delivered directly to you from our suppliers; the specific supplier for a product can be seen on the product page of each item. Individual supplier rates will apply to your order and are cumlative, with each supplier providing a product in your order. For detailed supplier charges please see the Direct Supplier Delivery Charges table. Each supplier also operates their own delivery service and for up-to-date supplier delivery lead times, please check each specific product page.

 

If you require any further assistance with delivery information about lead times, costs and suppliers, please get in touch with us on chat or email at [email protected]

delivery access

Please advise us of any access or delivery problems to the required delivery address. Some of our vehicles are large commercial trucks with wide trailers that are sometimes unable to access smaller residential roads. We may also require assistance, at the time of delivery, to off-load your products, due to the size and/or weight of the goods.

While assistance in offloading materials is appreciated, this is conducted at customers own risk. Timberworld cannot be held responsible for any injuries occurring because of offloading materials.

Free Delivery

Our FREE delivery offer on orders over £400 (ex. VAT) applies to most of mainland Scotland. However, there are certain postcode areas where we are unable to provide a delivery free of charge. You will be notified at the time of order if the specified delivery location is in one of these areas, at which point you will need to contact our Customer Services Team to discuss your order.

Next Day Collection

Next-Day Collection is subject to your items being in stockat your selected depot during advertised opening times. Items marked as in-stock may not be in-stock at your nearest depot and may need transferring before collection. You should always check that your order is ready for collection by contacting the relevant depot before you travel there. If an item is Out-Of-Stock, the depot will contact you to advise you of your earliest collection date. The ability to collect within 24 hours of placing an order is not guaranteed, and should not be assumed. If your materials are required within 24 hours, then please contact your selected Collection Depot before ordering to confirm items are available for the same day or next day collection.

supplier deliveries

Some products will be delivered directly to you from our suppliers. The Supplier will, once the goods are ready for despatch, advise you of the delivery day and time window, either via SMS/email or telephone. Delivery will be directly from our supplier between 8am – 6pm, Monday to Friday, excluding public holidays.

If you’ve ordered several items, then any supplier delivery will arrive separately to those items being supplied by the local depot.

Delivery Days & Times

We can deliver to most locations within mainland Scotland. We deliver Monday to Friday between 8am and 5pm, using one of our own fleet of dedicated vehicles, a partner company, a product manufacturer, or a specialist carrier. Unfortunately, we are currently unable to deliver at weekends.

Goods will be dispatched as soon as possible and normally within 7 working days of an order being placed, if we have the material in stock. Any goods that are not held in our warehouse will normally be delivered to you within 14 days. 

 

Who do I contact if I have a problem?

Please click the button to send a question regarding your order. Alternatively, if you would prefer to talk to us directly about an online order, please call us on 0330 303 8008. We are open Monday to Friday (8:00am – 5:00pm).

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